Support

How can we help?

We're here to help you get the most out of Aiva. Choose how you'd like to reach us.

Email Support
Send us an email and we'll respond within 24 hours
24-48 hour response
support@tryaiva.io
Help Center
Browse guides, tutorials, and documentation
Self-service
Browse
FAQ
Find answers to common questions
Self-service
Browse

Common Topics

Connecting Gmail or Outlook

Learn how to connect your email accounts securely

AI Draft Quality

Tips for improving AI-generated responses

Billing & Subscriptions

Manage your subscription and billing through Shopify

Calendar Integration

Set up calendar sync for scheduling features

Need more help?
Our support team is here to assist you with any questions

General Support

support@tryaiva.io

Enterprise & Sales

sales@tryaiva.io

Response Times

Basic: 24-48 hours
Pro: 12-24 hours
Enterprise: 4 hours

For billing issues, manage your subscription directly in the Shopify Admin → Apps → Aiva